Shipping & Return Policy - NJPetSupply.com
FREE NATIONWIDE SHIPPING ON QUALIFYING PRODUCTS
Orders are processed Tuesday - Friday during normal business hours, 9:00am-1:00pm EST. Processing may take 1-2 Business days. Special Order Processing may take 1-7 Business days.
*Next Day Air Refers to the time it takes for the carrier to deliver to the destination after processing time.*
If you are not 100% completely satisfied with your order, please contact one of our customer service representatives either by email or by phone at 844-275-9800. NJ Pet Supply will gladly accept your return within 30 days of purchase.
If product has been damaged in shipment, kindly notify us within 5 days of receipt. Please save the product and original box/packaging and notify NJ Pet Supply promptly to arrange for carrier inspection and pickup. Damaged merchandise will be replaced with the same product.
If you have received a defective product, please contact NJ Pet Supply promptly for an RMA (Return Merchandise Authorization) number. Defective merchandise will be replaced with the exact same product.
If you are unhappy with your order for any reason other than shipment damage or defective products, please contact us with the issue you have and we will do our best to honor your return. We want you and, more importantly, your pet completely happy and satisfied! You must receive an RMA number and obtain a return shipping address where you can return your order to us. Please note that return shipping charges for orders you are not happy with for reasons other than damaged shipment or defective products are your responsibility.
After the 30-day unconditional return window has expired, we still want you as a satisfied customer. If you are for some reason dissatisfied after a full month has passed after receiving your order, feel free to contact us to see if there is any way we can rectify the situation.
Our friendly customer service representatives are available Tuesday through Friday from 9:00am-4:30pm EST. Kindly call 844-275-9800 during our regular customer service hours. If you require assistance outside of this time frame, kindly visit our FAQ PAGE for answers to frequently asked questions or click on the Contact Us button on the bottom right hand corner of the page.